FAQ

FREQUENTLY ASKED QUESTIONS             

Frequently Asked Questions (FAQs) are a collection of commonly raised inquiries about our products. These questions cover various aspects, such as returns, warranties, payment methods, and more. We understand that our customers may have specific concerns or seek clarification before making a purchase, which is why we have compiled this list of FAQs to provide quick and convenient answers. If you have any additional questions or require further assistance, our dedicated customer service team is always ready to help.

Q: What is your return policy?

A: We offer a 30-day money-back guarantee on all our products. If you are not completely satisfied with your purchase, you can return it within 30 days for a full refund.

Q: How does the 30-day money-back guarantee work?

A: We offer a 30-day money-back guarantee on all our products. If you are not completely satisfied with your purchase, you can return it within 30 days for a full refund.

Q: Are there any conditions for the 30-day money-back guarantee?

A: To qualify for a full refund, the product must be in its original condition, including all packaging materials and accessories. It should not have been installed or used extensively. Please refer to our return policy for more details.

Q: Do I have to pay for return shipping?

A: If you are returning a product within the 30-day window due to a defect or an error on our part, we will cover the return shipping costs. However, if you are returning the item for personal reasons or a change of mind, you will be responsible for the return shipping expenses.

Q: Can I exchange a products instead of requesting a refund?

A: We currently offer refunds for returned items but do not provide direct exchanges. If you wish to exchange a products, we recommend returning the original item for a refund and placing a new order for the desired chandelier.